Shipping Policy

Last updated: October 25, 2026

Thank you for shopping with Elpira. We ship internationally and aim to make every delivery as simple and transparent as possible.

Order Processing

Orders are processed and dispatched within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day. During holidays, promotional periods, or periods of unusually high demand, processing may take slightly longer.

Estimated Delivery Time

International delivery usually takes 7–12 business days after dispatch.

The estimated total time from placing your order to delivery is approximately 8–14 business days. Delivery times are estimates and may vary depending on the destination, carrier, customs processing, local postal services, weather, or other circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

Multiple Packages

Some orders may be shipped in separate packages due to product availability or different fulfillment locations. If this happens, you may receive multiple tracking numbers. You will not be charged additional shipping fees for split shipments.

Address Accuracy

Please ensure that your shipping address is complete and correct before placing your order. Contact us as soon as possible if you need to make a change.

We cannot guarantee that an address can be changed after an order has entered processing. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility, subject to applicable law.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country. Unless these charges are explicitly collected during checkout, they are the customer’s responsibility and are not included in the product or shipping price.

Customs processing may occasionally cause delivery delays. Elpira does not control customs authorities or the fees they impose.

Delayed Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first. Allow a few additional business days for unexpected carrier or customs delays.

If there has been no tracking update for an extended period, contact us through our Contact page with your order number, and we will investigate the shipment with the carrier.

Lost, Stolen or Damaged Packages

If your package appears to be lost or arrives damaged, contact us promptly with your order number and, for damaged deliveries, clear photographs of the package and product.

We will review the situation and work with the carrier or fulfillment partner to determine an appropriate solution. Packages marked as delivered but not received should also be reported to the local carrier and checked with household members or neighbours.

Nothing in this policy limits any consumer rights available under applicable law.

Contact Us

If you have questions about shipping or your order, please contact us through the Contact page on our website and include your order number.